INCOMPLETE POLICY DRAFT — OWNER / LEGAL REVIEW REQUIRED
Privacy Notice
Last updated 10 November 2026
This notice explains how we use personal information when you visit quacktherapybooks.com, contact us, join the Duck Club, submit artwork or take part in a promotion.
Who we are
JAKIONE LIMITED is the data controller for this website. For privacy questions, requests or complaints, email privacy@quacktherapybooks.com or use our Contact page.
What we collect and why
When you visit the website. Our hosting and security services may process your IP address, browser and device details, pages requested and the time of your visit. We use this information to run the site, diagnose problems and prevent spam or misuse. Our lawful basis is our legitimate interest in keeping the site working and secure.
When you contact us. We use your name, email address, message and anything you choose to send us to respond and deal with your request. We rely on our legitimate interest in providing support, or on our contract with you where the enquiry concerns an order you placed directly with us.
When you join the Duck Club. If you choose to subscribe, we use your email address, any name you provide and a record of your signup and preferences to confirm your subscription and send colouring page links, news and offers. We rely on your consent for marketing. You can unsubscribe using the link in any marketing email or by contacting us. We may keep a limited record of your opt-out so we can respect it.
When you submit artwork. We collect your email address, image, artwork title, any caption or display name you provide, and your eligibility and permission choices. The upload form uses a temporary server file to send your image to our private review inbox, then deletes the temporary file. We use the submission to review your artwork, contact you if needed and manage permissions, based on our legitimate interest in running the Reader Gallery.
If we feature your artwork, the image, title, any caption and your chosen credit can appear publicly. You can choose an anonymous credit. We keep your submission email private. We ask for permission to display your artwork in the gallery and offer a separate, optional choice for wider promotion. You can withdraw permission for future use or ask us to remove your gallery entry through our Contact page. Please leave faces and other people’s identifying details out of your images and captions. The artwork submission form is for people aged 18 or over. Community and Artwork Rules
When you vote or enter a prize draw. If a vote or draw is open, we use your email address, chosen duck, entry and verification records, and acceptance of the terms to verify your entry, count votes and administer the draw. We use these details to run the draw under its terms and rely on our legitimate interest in preventing duplicate or invalid entries. If you win, we may ask for information to check eligibility and deliver your prize. Your individual vote and email address are kept private. The draw terms explain any winner information we may share. Marketing consent is a separate, optional choice.
When you buy directly from us. If direct checkout is available, we use your contact, billing, delivery and order details and payment status to fulfil your order and handle returns. We rely on our contract with you, our legal obligations for relevant records, and our legitimate interests in preventing fraud and resolving disputes. Orders placed with Amazon or another retailer are handled under that retailer’s own privacy notice.
Where a form asks for information we need to respond, verify an entry or fulfil a request, leaving it out may mean we cannot complete that request.
Cookies and analytics
Our Cookie Policy explains which cookies and similar technologies are in use, why we use them and how to manage your choices. If optional analytics are enabled and you allow them, we use information such as pages visited, device type and how you reached the site to understand and improve the website.
Who receives your information
We share information as needed with the services that help us run the website, protect it, handle forms and email, and deliver the features you use. Where relevant, these include newsletter, analytics, payment and fulfilment providers. We may also share information with professional advisers or authorities where necessary to meet legal obligations or protect legal rights.
How long we keep your information
- Enquiries are kept while we deal with your request and for as long afterwards as needed for follow-up or to resolve a complaint or claim.
- Duck Club records are kept while you subscribe. After an opt-out, we keep the details needed to respect and document your choice.
- Artwork records are kept while we review your submission, display approved artwork or manage its permissions. We keep records after that only where needed to document a decision or resolve a dispute.
- Draw records are kept until we have awarded the prize and dealt with any queries or challenges, and for as long as we need to demonstrate that we ran the draw fairly.
- Order records are kept for the time required to handle orders and returns and meet applicable tax, accounting and other legal obligations.
- Hosting logs, analytics records and backups are kept for 365 days.
Your rights and how to complain
Depending on how we use your information, you can ask for access to it, ask us to correct or delete it, restrict its use or receive certain information in a portable format. You can object where we rely on legitimate interests and can object to direct marketing at any time. Where we rely on consent, you can withdraw it at any time. This leaves earlier lawful processing unaffected.
To exercise a right or make a complaint, use the contact details above. We may ask for information to verify your identity. You also have the right to complain to the UK Information Commissioner’s Office. Make a complaint to the ICO.
