Last updated: 11 November 2026
Welcome to Quack Therapy. These terms explain how purchases from our online shop work and how you may use our website and artwork. Please read them before ordering. You can save or print this page for your records. Your statutory consumer rights are not affected.
1. Who we are and how to contact us
This website is operated by JAKIONE LIMITED, trading as Quack Therapy. We are a company registered in England and Wales, company number 16653397.
Registered office and correspondence address:
Level 5a Maple House
149 Tottenham Court Road
London, W1T 7NF
United Kingdom
For orders, questions or complaints, email help@quacktherapybooks.com or use our Contact page. Contact us for return instructions before posting goods; the registered office may not be the return destination for every product.
2. What these terms cover
The purchase terms apply to consumer orders placed directly on quacktherapybooks.com. If you buy through Amazon or another retailer, your purchase contract is with the seller identified by that retailer. Its ordering and returns procedures apply alongside your legal rights.
Our products and creative activities are for enjoyment. “Quack Therapy” is a playful brand name; our books and activities are not medical treatment or professional health advice. Separate rules apply to artwork submissions and gallery permissions. Any prize draw has its own terms.
3. Products and descriptions
Each product listing describes what is included, its format and any available options. A physical book, digital download and merchandise item are different products; please check the listing before ordering. Pencils, props and accessories shown for illustration are included only when expressly stated.
Screens and printing processes can show colours differently. This does not remove your right to goods that match their description and are of satisfactory quality. For digital products, check the file format, software or device requirements, download limits and permitted uses disclosed in the listing.
4. Placing an order
Check your basket, delivery address, email address and any personalisation carefully before submitting your order. You must have legal capacity to enter the contract and authority to use the payment method. Contact us promptly if you spot a mistake; we will explain what can still be changed.
Submitting an order is an offer to buy. An automated acknowledgement that we received it does not by itself mean acceptance unless it expressly confirms acceptance. The contract forms when we confirm acceptance by email or begin fulfilling the order, whichever happens first. We will provide order details in a form you can keep.
Before acceptance, we may be unable to fulfil an order because an item is unavailable, delivery is not supported or payment cannot be authorised. We will let you know and refund any payment taken for an order we cannot accept. After acceptance, we will not substitute a different product or impose a higher price without your agreement.
5. Prices, payment and promotions
The currency, product price, applicable taxes and delivery charges are displayed before you place your order. Use one of the payment methods offered at checkout. We will not add optional paid extras without your agreement.
If we discover a pricing error, we will explain it and give you the choice of proceeding at the correct price or cancelling for a refund, subject to your existing contractual rights. We will not automatically charge you an increased amount. Promotional offers are subject to the conditions displayed with them and do not reduce your statutory rights.
6. Delivery and fulfilment
Available destinations, delivery charges and estimated times are shown before purchase. Production time may apply to items printed on demand, and items may arrive in separate parcels. We remain responsible for direct orders even where a print or delivery partner fulfils them.
Unless we agree another delivery period with you, goods will be delivered without undue delay and within 30 days of the contract being made. If an agreed essential date is missed or we refuse delivery, you may be entitled to cancel immediately. Otherwise, you can usually require delivery within an appropriate additional period and cancel if that deadline is missed. Any refund due will be made without undue delay.
Goods remain at our risk until you, or someone you nominate, receives them, except where you independently appoint a carrier we did not offer. Contact us about missing or damaged deliveries. For international orders, any import charges payable separately will be explained where applicable before purchase; mandatory local consumer rights remain unaffected.
7. Cancellations, returns and refunds
Our Refund and Returns Policy forms part of these purchase terms and explains how to cancel, return goods or report a fault. It includes our contact details, refund arrangements and an optional cancellation form.
For eligible online goods purchases, you normally have 14 days after the day you receive the goods to notify cancellation and a further 14 days to return them. The policy explains return costs and any lawful deduction for handling that reduces value. Sale items retain the same statutory protections.
Printing a standard item after an order does not alone remove cancellation rights. A lawful exception may apply to goods made to your specifications or clearly personalised; this will be explained before purchase. Faulty, damaged or misdescribed products remain protected.
8. Digital downloads
If paid digital downloads are offered, you normally have a 14-day cancellation period after the contract is made. Early supply ends that right only where you expressly consent to immediate supply, acknowledge the loss of the cancellation right, and receive the required confirmation. These terms alone do not replace those checkout steps.
You retain applicable remedies for faulty or misdescribed digital content. Contact us if a paid file cannot be accessed or does not work as described. See the Refund and Returns Policy for the remedies and refund arrangements.
9. Artwork, downloads and personal use
Quack Therapy artwork, text, logos and files are protected by intellectual property rights. Purchasing a product does not transfer copyright in the underlying designs.
Unless a listing or separate written licence expressly permits otherwise, printable files are supplied for your personal, non-commercial use. You may print and colour them for that use. Do not resell, redistribute or upload the files for others to download, or use the artwork on products for sale without permission. Rights and exceptions provided by copyright law still apply.
You are welcome to link to our website. To share your finished colouring through our gallery, read the Community and Artwork Rules; permission to publish your submission is a separate choice.
10. Accounts, privacy and emails
If you create an account, keep your login details secure and tell us if you suspect unauthorised access. Do not use the site to commit fraud, upload harmful material or interfere with other visitors. We may restrict misuse where reasonably necessary, without removing your rights in existing orders.
Our Privacy Policy explains how we handle personal information, and our Cookie Policy explains cookie choices. Buying, accepting these terms or submitting artwork does not automatically subscribe you to Duck Club marketing emails.
11. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited.
We will take reasonable steps to address disruptions outside our control and keep you informed where they affect your order. Such events do not remove your statutory cancellation, refund or other remedies.
12. Complaints, changes and applicable law
If something has gone wrong, contact us with your order details and the outcome you are seeking. We will investigate and respond. If a complaint cannot be resolved directly, we will provide information about an appropriate alternative dispute resolution body and explain whether we will take part, where required by law. This does not prevent you from using the courts.
We may update these terms for future orders. The version applying when your order was placed governs that purchase unless a change is required by law or agreed with you.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts where you live. If you live elsewhere, any mandatory consumer protections and court rights that apply in your country remain unaffected.
